Bookings:Bookings are made on behalf of the Owner of the property at the prices stated in the web pages of Your Tuscany or on the sent Rental Agreement. Rates are based on market conditions applicable at the time of realization of the Your Tuscany web site.
Booking and Payment PolicyTo secure a booking the Renter is requested to proceed with the online reservation system of YourTuscany.com, securing it with a valid credit card (Visa or Mastercard) or returning via fax (to +39.06.92912812) the Rental Agreement available at YourTuscany.com. To guarantee your reservation a 20% up to 50% Advance of the total rental is required, plus a non-refundable processing fee of € 15,00.
Rentals:The minimum rental period is generally one week, from Saturday to Saturday. In some specific cases, Your Tuscany reserves the right to accept only bookings for a minimum period of two weeks. Your Tuscany' also reserves the right to modify the prices in the price list when necessary. The number of persons (adults and children) must not exceed the number of sleeping places indicated in the web pages except in the case of infants (less than 2 years old) provided that the Renter brings a travel cot and its relevant bed-linen.
Check in / Check out:Unless otherwise specified in the description of the property, the arrival/departure must be as follows: Arrival: Saturday between 3 p.m. and 7 p.m. Departure: Saturday between 8 a.m. and 10 a.m. Any change to the arrival date and arrival time must be advised and approved by Your Tuscany and be at least 7 days in advance. In case of unavoidable delay on the Saturday of arrival, the Renter must call Your Tuscany Customer Service Dept. manned from Monday to Friday between 3 p.m. and 6 p.m. - Tel. +39.06.83661304 or send an email: firstname.lastname@example.org. In the event that the owner or his representative are not available and it is not possible to advise the owner or his representative of a late arrival, in the event that the late arrival was not previously advised of or in the event that the owner cannot accept a late arrival, the Renter alone is responsible for the cost of the overnight stay in a hotel.
Cancellations - cancellation feeAny cancellation must be in writing and addressed to via mail: Your Tuscany - Piazza del Paradiso 54, 00186 Rome ( Italy), via email email@example.com or via fax +39.06.92912812. The effective date of cancellation is when the written notification is received by Your Tuscany. Cancellation penalties are set out in the table below: a) recess from confirmation up to 120 days prior to arrival, advance payment b) recess from 119 to 60 days prior to arrival, 65% of the entire rental c) recess from 59 days up to to arrival 100% of the entire rental
Accidental Damage FeeAll reservations require an Accidental Damage Fee (stated on the sent booking form) due upon arrival (by cash or travellers cheques in €uro only) to the Owner or Representative. This fee will cover any accidental damage caused to the rented house and is refundable upon departure less any deduction made for loss or damage caused by the clients or for any additional costs that were not included in the letting price. THE OWNER OR HIS REPRESENTATIVE CAN REFUSE ACCESS TO THE PROPERTY IF THE SECURITY DEPOSIT IS NOT PAID AT THE TIME OF ARRIVAL.
RefundsNo refunds will be given for cancellations or interruption due to inclement weather or illness. 'YourTuscany' strongly advises all tenants to consider insurance needs in relation to travel, accident, medical and personal cover. Your Tuscany does not offer cancellation insurance. Below is a list of companies that offer this form of insurance. Please note that this is provided for information purposes only. Your Tuscany does not endorse these companies or have any form of affiliation. Here is a list of Companies Offering Insurance: Access America, Travelex, GlobalCare, TravelSafe Your Tuscany can not accept liability for any accident, injury, loss or damage sustained by tenants.
RatesRates do not include the administration fee, damage waiver fees. Rates, terms and taxes are subject to change without notice.
Additional Services:For properties offering extra service the request must be made in writing to Your Tuscany upon confirmation. Requests made after booking are subject to availability. Payment is due full in cash upon arrival to the Owner or representative. Cancellations of extra services must be cancelled no later than 6 weeks prior to arrival and are subject to the administration fee of € 20,00.
Lock OutsThere will be a € 50,00 charge for anyone who locks themselves out of a unit and requires additional keys made readily available for re-entry. The fee will be deducted by the Accidental Damage Fee.
PetsThe Renter is obliged to advise YourTuscany at the time of booking if he is bringing any pets with him and he should communicate numbers and size. Pets are admitted only under request. It is compulsory for the Renter to supervise pet(s) within the communal areas of the accommodation. Pets are not permitted in some of the Properties we represent, please make sure to specify that you are looking for a "Pet Friendly" villa or Home when making your reservation. Not authorized pets authorizes Your Tuscany to terminate both guest's occupancy of the dwelling and reservation. The guests will also forfeit all rent and may be charged a € 250.00 cleaning fee.
Termination By OwnerIn the event that the owner of a property elects to remove his property from the management responsibilities of Your Tuscany, the guest agrees to hold Your Tuscany harmless. In such event, the Your Tuscany agrees to provide the Guest with a comparable property at the original rate. If comparable properties are not available, the guest agrees to accept a full refund of all monies the Guest has paid for the rental of the property during the agreed rental period in lieu of any other possible damages. Your Tuscany and the Owner reserve the absolute right to require any individual to vacate a rental property for disruptive behaviour without any refund.
Age RequirementsThere must be at least one individual 25 years of age who will occupy the property during the entire stay or reservation must be signed and authorized by a parent or legal guardian who will share responsibility for all costs, damages, etc.
RV's, Trailers and BoatsRV's, Trailers and Boats are not allowed in any plantation or villas complex.
FurnishingsFurnishings of the homes are NOT to be moved or rearranged.
Property SubstitutionIn the event a reserved property becomes unavailable due to maintenance, transfer, or other issue, Your Tuscany reserves the right to provide guests with a comparable substitute property; or, at its sole discretion, to cancel the booking and refund the unused portion of rent.
Complaints:If the Renter or his guests have any problem during a stay he must notify the Owner or Owner's representative immediately. Should the Owner or Owner's representative will not be available the Renter shall contact you're your Tuscany Emergency Number Complaints previously provided with the voucher. Complaints notified only after vacating the property cannot be taken into consideration.
Jurisdisction:In the event of controversies arising from the booking and the letting, the Roma Law Court only can deal with the matter and Italian law only applies. By agreeing to or signing the booking form and by making the booking, this implies that 'YourTuscany''s General Conditions of Letting have been understood and have thereby been accepted without reserve and without exception. If any of the conditions of this contract have become invalid or were invalid or if in this contract there should be a gap, the other conditions cannot be contested.