Rental Policies | Your Tuscany

Bookings:

Bookings are made on behalf of the Owner of the property at the prices stated in the web pages of Your Tuscany or on the sent Rental Agreement. Rates are based on market conditions applicable at the time of realization of the Your Tuscany web site.

Booking and Payment Policy

To secure a booking the Renter is requested to fill out the Rental Agreement that Your Tuscany will send via email and return it via fax to (+39.06.97251640). To guarantee your reservation a 20% up to 50% Advance of the total rental is required, plus a non-refundable processing fee of € 50,00 for booking up to € 5.000,00, € 75,00 for bookings up to € 10.000,00, &euro 100,00 for bookings up to € 20.000,00, € 150,00 for bookings over € 20.000,00. This prepayment is due at time of booking by wire transfer only and with a credit card ( Visa or MasterCard ) to guarantee the cancellation policies fee. Please note: Bookings will not be considered confirmed without the bank payment receipt and the booking form. As soon as the payment of the advance will be duly processed Your Tuscany will issue a confirmation Invoice to the Renter and the Property Owner or his representative. At this stage the "requested period" can be considered secured . The Balance will have to be done via bank transfer no later than 60 days prior to your arrival date. After receipt of the Balance due the Renter will be sent full contact details of the property, and instructions as to how to arrive. In the case payment via wire transfer for the balance will not proceed for whatever reason Your Tuscany will immediately contact the Renter to let him know and resolve the problem. After several failed attempts to receive the final balance your confirmation invoice will be deemed as Cancellations and will follow the rules of the Cancellation Policy stated in the Your Tuscany Rental Policy. Reservations made within 60 days of arrival date requires full payment at time of booking.

Rentals:

The minimum rental period is generally one week, from Saturday to Saturday. In some specific cases, Your Tuscany reserves the right to accept only bookings for a minimum period of two weeks. Your Tuscany' also reserves the right to modify the prices in the price list when necessary. The number of persons (adults and children) must not exceed the number of sleeping places indicated in the web pages except in the case of infants (less than 2 years old) provided that the Renter brings a travel cot and its relevant bed-linen. In the event that the maximum number of individuals exceeded, the Owner reserves the right to refuse or revoke the booking. The substitution of persons during the rental period is forbidden unless previously agreed with YourTuscany. If the Client intends to host an event such as a wedding, it is required that Your Tuscany is notified prior to the Clients arrival at the villa and must be agreed upon in writing by the Owner. The Client must not sub-let or assign the rental of the villa, unless previously agreed by the Owner Your Tuscany will allow the transfer of client's reservation to another person/party. The request must be sent and approved in writing to Your Tuscany and is subject to an admistrative charge of € 100,00. Client and his guests are responsible for securing their personal belongings including jewellery and other valuables, as well as the house, which includes locking all doors and windows while away. The owner provides only an initial supply of washing-up detergent, soap, toilet paper etc, etc. and the Client is required to replace them when finished. The Client may not use the properties for any other purpose than of a private holiday residence for the accommodation of the Client and his guests otherwise agreed upon in writing by the Owner. The Client shall nor engage in any activity or practice that maybe or become a nuisance or annoyance to the Owner, or the occupants of adjoining land or that might invalidate any insurance policies effected on the property.

Check in / Check out:

Unless otherwise specified in the description of the property, the arrival/departure must be as follows: Arrival: Saturday between 3 p.m. and 7 p.m. Departure: Saturday between 8 a.m. and 10 a.m. Any change to the arrival date and arrival time must be advised and approved by Your Tuscany and be at least 7 days in advance. In case of unavoidable delay on the Saturday of arrival, the Renter must call Your Tuscany Customer Service Dept. manned from Monday to Friday between 3 p.m. and 6 p.m. - Tel.+39.06.68809301 begin_of_the_skype_highlighting +39.06.68809301 end_of_the_skype_highlighting In the event that the owner or his representative are not available and it is not possible to advise the owner or his representative of a late arrival, in the event that the late arrival was not previously advised of or in the event that the owner cannot accept a late arrival, the Renter alone is responsible for the cost of the overnight stay in a hotel. The owner or his representative who are then obliged to make an unplanned displacement to the property are entitled to claim from the Renter the reimbursement of their expenses. On arrival the Renter must show the rental voucher as well as all guests' passports or identity cards to the owner or his representative to enable them to proceed with their registration in accordance with Italian legal requirements